My item(s) arrived damaged. What do I do?
We’re so sorry to hear this! Please contact our Customer Support team at namaskarfoods@gmail.com within 24 hours of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include:
- A photo of the area of concern
- Two full shots of the product (from the side and overhead)
- A shot of the packaging/box
We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, our partners will reship your order at the next available ship date.
My order is missing something or contains the wrong item(s)
Sorry to hear that! Please contact our Customer Support team within 24 hours of delivery by sending an email to namaskarfoods@gmail.com. Please include the following information:
- Order #
- Name of the product(s)
- Any photos of damages or incorrect items, or in cases of missing products, photos of the items you did receive
- Any additional information regarding the damage or defect.
Our partners do their very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.
My order arrived thawed or warmer than expected
We at Namaskar Foods and our partner shops take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed, so it arrives at your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.
Many of our items are shelf-stable and don’t require refrigeration, although they can be refrigerated upon arrival to extend the freshness of the product. In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read the Instructions/Storage section on each product page to learn more about how it should arrive and how it should be stored upon arrival.
If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at namaskarfoods@gmail.com within 24 hours of delivery. Namaskar Foods is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.
I sent my order as a gift and the recipient was not available or didn’t open the package in time
Customers are responsible for notifying their recipients that a perishable item is on the way, and for confirming that they are available to receive a package. You have the option to notify them by by opting in to shipping email notifications at checkout, and providing the recipient’s phone number for delivery questions. Namaskar Foods is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at namaskarfoods@gmail.com and we will offer a resolution on a case-by-case basis.
What is your Return Policy?
All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at namaskarfoods@gmail.com to resolve the issue within 24 hours of delivery.